DEPARTMENT: Human Resources Office
HOURS OF WORK: 35 hours/weekly - Monday, Tuesday, Thursday 8:30 AM – 4:30 PM; Wednesday 8:30 AM – 7:30 PM; Friday 8:30 AM – 12:30 PM
SALARY: Non-Union CAF-8 ($1,266.83-$1,398.91) Start Date Estimated for May
BASIC FUNCTION: This position is responsible for providing professional administrative, technical, and customer services involved in managing the City’s benefit programs for all current employees and retirees. This position administers the City’s workers’ compensation, 111F (ILD), and FMLA, working closely with our 3rd party vendor. This position works with the Director of Human Resources on special projects for the office and cross-trains with the Human Resources. Administrator.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
- Provides customer service support to staff, retirees, and others interacting with Human Resources. Responds to in-person, email, and phone inquiries; explains benefits programs; provides information about regulations, policies, and procedures; works to resolve problems.
- Prepares and disseminates materials to communicate benefit details, rates, coverage levels, eligibility, and enrollment opportunities; maintains current web and paper resources; explores new benefit offerings; maintains contract and policy documentation.
- Processes benefit enrollments. Receives enrollment actions; completes actions with carriers; advises payroll of deduction changes or adds to appropriate billing records.
- Communicates and coordinates benefit options for on- and off-boarding employees. Provides materials and information; collects benefit and policy acknowledgements; distributes COBRA advisories; ensures all required forms are returned and administrative actions are taken.
- Prepares information needed for employee/retiree life insurance claims.
- Administers Family and Medical Leave Act (FMLA) leave program; provides information and required notices; collects and reviews forms and healthcare provider documents; tracks leave use and status; follows up on outstanding items; communicates approvals/denials to employee and manager; and takes other steps to ensure compliance.
- Performs administrative functions, many involving confidential and detailed information. Develops administrative processes and procedures; creates and maintains filing systems in compliance with public record and other related laws and regulations; prepares, composes, proofreads, processes, tracks, sorts, checks, and enters electronic and paper data, correspondence, and records; processes mail; keeps office orderly and supplied.
- Performs other related job duties as required.
MINIMUM QUALIFICATIONS:
Any equivalent combination of the below-listed education, training, certification, and experience is qualifying:
- High School diploma or equivalent.
- 3 to 5 years of benefits administration, human resources, or other related experience.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of laws, terminology, and practices related to benefits and leave administration, and protected medical and personal information; office administration, equipment, and systems; financial recordkeeping; email, word processing, and spreadsheet applications; and electronic and physical records management.
- Effective communication, analytical, data processing, recordkeeping, organizational, personal computer, and problem-solving skills with aptitude for numbers and details.
- Ability to explain information, including procedures and regulations, clearly and concisely; prepare and analyze records, data, and reports and maintain related systems; maintain accuracy and effectiveness with regular interruptions; read and interpret benefit plan and insurance policy documents; plan and prioritize work; multi-task; meet deadlines; work independently; be self-motivated; communicate effectively with tact and discretion; maintain confidentiality; maintain good public relations and effective collaborative working relationships; respond courteously and professionally; and work with diverse groups.
PHYSICAL REQUIREMENT: (See Full Job Description)
WORK ENVIRONMENT: (See Full Job Description)
ADDRESS ALL COVER LETTERS AND RESUMES TO:
Human Resources Department - City of Medford – Room 204
85 George P. Hassett Drive - Medford, MA 02155
For the job description, please visit the City of Medford's website – www.medfordma.org
The City of Medford is an Equal Opportunity/Affirmative Action/504 Employer Residents of the City of Medford, Women, People of Color, Veterans and Persons with Disabilities are encouraged to apply.